The South Africa Customer Experience Awards™ (SACXATM) are set to be an extraordinary event, marking the inaugural celebration of excellence in customer experience across industries ranging from banking, insurance, retail, hospitality, technology, mobile, logistics, and much more.
As the first of its kind, the SA Customer Experience AwardsTM offer a unique opportunity for businesses to showcase their commitment to delivering exceptional customer experiences.
The SACXA will honour and celebrate exceptional achievements in customer experience across South Africa’s diverse industries, including banking, insurance, retail, FMCG, hospitality, and more. In a market where customer experience drives business growth and success, these prestigious awards will spotlight and honour those who deliver unparalleled customer journeys.
Awards International UK, in partnership with The Customer Experience Company South Africa, led by the esteemed Lynn Baker, announced the launch of the South African edition of the globally renowned International Customer Experience Awards. This landmark event, the South Africa Customer Experience Awards ’24 (SACXA), promises to be a highlight of the year for customer experience, marketing, and technology professionals across the region. The theme for this year’s awards is “The Ultimate Customer Experience Accolade in SA.”
A distinguished panel of local and international judges, including industry experts and thought leaders, will evaluate entries based on innovation, creativity, and stakeholder engagement. Winners will be selected through a rigorous, tried-and-tested evaluation process, celebrating only the most exemplary efforts to enhance and deliver exceptional experiences.
SACXA 24: Awards Categories Include
The Best Customer Experience Strategy
Best Customer-Centric Culture
Best Use of Customer Insights and Feedback
The best digital transformation
Best Employee Experience
Best Contact Centre
Best Customer Service
Best Loyalty Programme
Customer Experience Team of the Year
Customer Experience Leader of the Year.
“I am thrilled that Awards International has expanded into South Africa. This recognises the growing significance of customer experience (CX) in Africa on the global stage. Having seen the remarkable growth of the CX industry, I believe it’s time for CX professionals to receive the accolades they deserve in this fast-paced and competitive field,” said Lynn Baker, founder of The Customer Experience Company.
Entries for the inaugural SACXA 2024 are open until October 31, 2024. To participate, visit www.sacxa.co.za to submit your entry.
Ensure your submission highlights your innovative strategies, successful outcomes, and the positive impact on your customers.
The glamorous event will celebrate the finalists and winners in style with a night of entertainment, networking, and celebration. Finalists will be announced on November 8, 2024, giving attendees ample time to prepare for the second stage of the awards, which includes the online presentation of their written entries on February 5, 2025.
The awards ceremony will take place in Johannesburg on February 12.
